11 October 2016

Building client relationships through preventive healthcare BVA

now we all know it's important to

maintain good client relations and practices are looking for new ways to engage owners to improve pet health in the first of a series of special reports Nick Wallace went to find out how preventive health care can help strengthen client relationships and reduce the number of clients presenting their animals later than they should vets care for animals in partnership with their clients which builds trust on both sides we all know the importance of the bond between pets and owners but a good veterinary practice can become an essential part of making that relationship a success I've been here 28 years and I love it because you feel like you're working and so with people rather than four people I love living and working in the communities what would I left school to do it's extremely important that you have a good relationship we offense because you're putting all your trust of all your my 35 years of breeding in that vet when I'm handing my animals of an interesting case is charging case vets at this surgery meet regularly for reflective practice a chance to stop everything for a few minutes to share and discuss their

recent experiences name is Kenya Lorraine and just in case it does deteriorate overnight or anything like that make sure they know other numbers for the out-of-hours innovation can be client facing to puppy socialization classes have a range of benefits and it enables us to get to know the clients and to know the puppies as well and obviously inform the clients of basic health care for those puppies and I ways are the puppies to be socialized as well focusing on preventive health care can benefit everyone especially through pet health plans these can spread the cost of a pets treatment and help spot problems in good time I'd recommend the pet health plan because the veterinary practice gets and all the animals and the Builder relationship and you know that they're going to pick up any anything that any underlying problems that you might not have come across if you have any operations or any treatments obviously you get a discount which helps with the finance and especially if you're more than one pecked it makes it makes it more viable for you bets also need to keep looking to the future two

best cater for the needs of their clients staff training is essential as is a modern professional environment we've had to concentrate on what we do well and this facility around us here we've we've invested a lot of money in this because we think the people here trusted is understand that they deserve a good service they they give us a living and they deserve a good service from us and we and we have to move with the times the sensitivity is required in any professional relationship go deeper between vets and clients because dealing with animals means dealing with life and death the first pet that I had to say goodbye to it was one of our first cats Chester and he had a feline leukemia and had to be put to sleep and I brought in myself and a crowd all the way here didn't go what to expect and to be honest it was really frightening for me what they really good the explain what's happening they take you all through it and it's very calm it's very peaceful the relationship of trust between vets and clients requires a commitment to ensuring the public understands what's in their animals best interests there isn't an NHS for pets it's often said

but it's true but there are costs associated with delivering high-quality veterinary services when that starts in puppyhood or kitten hood then the bets and nurses are tailoring their advice and support to the needs of your pet at that time and that continues over their lifetime a critical point for us as threatening professionals is to just raise awareness and educate prospective owners about that the relationship of trust between vets and clients requires a commitment to ensuring the public understands what's in their animals best interests achieving that will come through effective communication and continuing to maintain the very highest standards across the profession